Shipping policy

Wolpher Shipping & Delivery Policy

At Wolpher, we are committed to delivering our premium apparel with the same precision and care that goes into our embroidery. Below you will find the details of our shipping process.

1. Processing Times

All orders are processed within [1–5] business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders (such as during a limited drop), shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method Estimated Delivery Time Shipping Cost
Standard Ground 7–15 Business Days $15.99
Express Shipping 4–7 Business Days $22.99
Next-Day Air 1 Business Day $39.99

Free standard shipping is available on all orders over $[Insert Amount].

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

Wolpher currently ships to addresses within [List Countries, e.g., USA, Canada, UK, and EU].

  • Customs, Duties, and Taxes: Wolpher is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

Wolpher is liable for orders damaged or lost during shipping.

  • If you receive your order damaged, please save all packaging materials and damaged goods with video and photo proof, then contact our support team at hello@wolpher.store with photos of the package.

6. Incorrect Address Policy

Please ensure your shipping address is correct at the time of purchase. Wolpher is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping fees to resend the item.

Delivery Process Overview

Frequently Asked Questions

  • Can I change my shipping address after ordering? We can only update addresses if the order has not yet been processed by our warehouse. Please email us immediately with the subject "URGENT ADDRESS CHANGE."

  • Why is my tracking number not updating?

    It often takes carriers 24–48 hours to scan a package into their system after it leaves our facility.